>Good Afternoon HSVS Family,
We are excited to announce that as of Monday, July 27th, 2020 we have started integrating ONE FAMILY MEMBER back in the clinic for appointments with a Veterinarian. At this time children will not be permitted to enter the clinic. As well, clients will not be allowed in the clinic for Technician appointments such as nails trims, anal glands, etc. Note: Our bathroom will remain closed to the public.
The following guidelines will be:
Please call us at 905-775-4787 when you have arrived for your appointment.
Clients will be screened over the phone for COVID-19 symptoms by our Technicians. At this time, the Technician will also speak to the client about the health of their pet.
When the Technician is finished and the client has passed a successful Covid-19 screening the Technician will escort ONE FAMILY MEMBER into the clinic.
Clients must provide their own face coverings in order to enter the clinic.
While clients are in the clinic they will be asked to stay seated in their designated chair as the Veterinarian and Technician complete the examination.
If any treatments are needed an estimate will be provided and agreed upon in the examination room. At this time the client will be invoiced out and will be asked to wait in their vehicle until treatments are complete. A Technician will bring the pet back out to the client.
Pick up protocols:
Are pickups for food, medication, etc. will remain curbside. Please continue to call to make arrangements for pickups.
Wednesday: 8am-10am and 3pm-5pm
Thursday: No pickup times available
Fridays: 8am-10am and 4pm-5pm
Thank you so much for your continued patience. We are so excited to start seeing our clients again!
The HSVS team